DOA (Toys and Hobbies Products Defective On Arrival)
If the product arrived broken please contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). Then follow the 3-day buyer guarantee.
Because these items are high-value, we may ask you to send back the defective item. When you return the item, it should come with all included accessories such as the cable, charger, and battery. If an item is missing we will ask you to pay for them. We will be in charge of all of the return shipping fees.
3 Days Dislike Toys and Hobbies Products
If you dislike the item for any reason, you can contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). You need to offer photos or videos to show us the item is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition, the item should be returned to us. You need to pay the full cost of shipping the item back to us and the original shipping paid to send the item to you. We will refund the price you paid deduct all shipping charges after we have received the item, checked the condition and made sure the original accessories are included (all items must be without any damages or scratches).
Note: During the return shipping you are responsible for any customs charges or tariffs to return the item. In these cases, we will deduct the taxes we need to pay from the refund you will receive.
Broken Within 3 Days
If the item is faulty due to a manufacturing fault within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will arrange to resend or refund depending on your preference. We will cover the cost of the postage fee you pay to return the item to us. The shipping fee will be refunded to you after the returned item has arrived in our warehouse with the receipt, any further costs incurred during the return process will be at your expense. Once we receive it and confirm the item’s problem we will arrange a replacement or refund you.
If the problem can be solved by other ways like upgrading the system or spare parts we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops, crashes or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.
Broken After 3 Days
If the item is faulty after 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will not provide any refund, resend or repair service. We will only provide advisory services to help you solve the problem.
1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective item back to us. We won’t be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.
2. Under all of the above situations any resend or refund will be made only after we get the returned item, confirm the item is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.
3. The shipping fee for sending the item back to us will be paid by customers except for DOA and broken within 3 days situations.
4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX… as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can’t receive the item we can’t arrange a replacement or repair.
5. We advise you to put a note in the returned package that includes the following details:
1) Your order number;
2) The returned item’s name or SKU;
3) Your return reasons.
This note will help expedite our processing time.
6. If you have have difficulties in sending the item back, such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.